We accept cryptocurrency payments only. Supported options include Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Litecoin (LTC), and Bitcoin Cash (BCH).

The available coin and network will be shown during checkout. Please double-check both before sending your payment.

Confirmation time depends on the cryptocurrency and current network traffic. Your order can move forward once the payment has received the required confirmations.

First, allow time for the transaction to receive its confirmations. If the order status still hasn’t changed, email us your order number and transaction ID (TXID), and we’ll check the payment.

We begin processing an order after its payment has been confirmed. Dispatch time can vary depending on the product and where it is shipping from. We’ll email you when the order has been sent.

You can check your order status through your customer account, if you have one, or email us with your order number.

Check your spam or junk folder first. If the confirmation isn’t there, make sure the email address entered at checkout is correct. If you still can’t find it, get in touch and include your order details.

Contact us as soon as possible if you need to change or cancel an order. We can only make changes before the order has been dispatched. Once it has shipped, the address and order details can no longer be changed.

ResearchChem is based in the United States.

We currently ship to the United States, Canada, and Australia. Product availability and shipping options can vary by destination.

Most orders are shipped from within the destination country, helping keep delivery times short. Some products are shipped from China instead. The shipping origin depends on the item.

Yes. Every shipment includes a tracking number. We’ll email it to you once your order has been dispatched.

Yes, express shipping is available. The options depend on the product and destination. If express shipping is available for your order, you’ll see it among the shipping options at checkout.

Delivery time depends on the destination, shipping service, and dispatch location. Most orders are sent from within the destination country. Items shipped from China may take longer to arrive.

For the best estimate, check the shipping options at checkout. Express delivery may be available for some orders.

Available delivery addresses depend on the carrier and shipping service. If you need to use a PO box or another special address, please check the options at checkout or contact us before placing your order.

Not necessarily. Carriers don’t always scan a package at every stage, so tracking can remain unchanged while it is moving between facilities. Check again later, and contact us if there has been no update for an unusually long time.

Check the latest tracking update first. If the estimated delivery window has passed, send us your order number and tracking number so we can look into it.

Check around your delivery area and with anyone who may have accepted the package for you. The carrier may also have more details about the delivery location. If you still can’t locate it, contact us with your order number and tracking information.

Yes. International shipments can be selected for customs inspection, which may add time to delivery. Import rules and any duties or taxes depend on the destination country. Please check the requirements that apply to your location before ordering.

Return eligibility depends on the product and the circumstances. Please contact us before sending anything back. We’ll confirm whether the item can be returned and explain the next steps.

Email us with your order number, a short description of the issue, and clear photos of the item and packaging. Please keep the packaging until we’ve had a chance to review the problem.

We specialize in research and laboratory reagents. Product details and specifications are listed on the individual product pages.

COA availability depends on the product. If you need a certificate for a specific item, contact us with its product name or catalog number and we’ll let you know what documentation is available.

If an SDS is available for the product, our team can help you obtain it. Send us the product name or catalog number when you make your request.

Some products can look slightly different from one batch to another. Color or texture alone isn’t enough to determine a product’s identity or purity. Refer to the product documentation, and contact us if the item you received doesn’t match its description or appears to have been damaged.

Storage and handling requirements vary from one reagent to another. Check the product documentation and the relevant Safety Data Sheet (SDS) for instructions specific to that item.

For help with an order, a product, or shipping, email our support team:

Email: [email protected]
Website: https://researchem.net